on customer service and how can i record my annoying interactions with “customer service?”

This got posted on BoingBoing and apparently a number of people have commented that this post has been around the block a few times and is old news though (like reruns on TV) it is new to me …

http://imgs.xkcd.com/verizon_billing.mp3

I think that we have all had incredibly frustrating interactions with customer service just like this. What I want to know is … HOW DO I RECORD MY HORRIBLE INTERACTIONS AND POST THEM FOR THE WORLD TO HEAR???  And is it legal to record customers service calls like this???  It certainly would make interacting with customer service people a lot more satisfying …

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